ANONYMOUS BEDDING MANUFACTURER DISTRIBUTOR | ShipHawk

After initially selecting a different shipping software, the team quickly realized that it needed an advanced solution to meet
their business needs. One challenge the team faced was needing to reduce shipping spend but there was no way to
automatically compare carrier rates or transit times, which made it difficult to make the best shipping decisions on behalf of its
customers.

Shipping errors were also a challenge that the team wanted to eliminate. Prior to using ShipHawk, this customer only had one
item verification process which took place when the item was picked. Unfortunately, there was no automated verification so
the team had to rely on manual quality checks at the shipping station which resulted in infrequent but costly incorrect
products being shipped.

Another error that the company wanted to eliminate was orders being sent to the wrong address. When an order would come
into NetSuite, the team had to manually type or copy and paste the address into a carrier portal, which sometimes resulted in
an order being sent to the wrong address. Not only was this an inefficient use of time that stopped the company from
increasing throughput, but it also meant they had to pay to reship the correct products and customer sentiment took a hit.