Anonymous Health Education Manufacturer | ShipHawk

Shipping rating accuracy and timely quotes are essential in manufacturing, and unfortunately this company was experiencing
challenges on both fronts due to a lack of automation in its fulfillment process. “Freight had always been a loss, and we needed to
at least try to break even,” said the Chief Financial Officer.

Almost all of the products are made to order and building the cost of freight into shipping quotes at the time of an order just wasn’t
an option. Instead, it relied on a rate table that was several decades old to determine freight rates based on the dollar value of each
order for its customers. The quoting process was completed manually, order by order, sometimes taking up to two days. Not only
was this a bad customer experience, but it also resulted in losing business. The company achieved a slight improvement by using
NetSuite’s native real-time dimensional weights feature, but as freight was still negatively impacting profits, it began looking for a
complete solution.

A new solution was also important because the company’s workforce was also in transition. Workers who had been with the
company for decades were retiring and the talent pool was tight. The company needed a shipping solution that would help it fulfill
a higher volume of orders accurately without requiring more workers.