Clickstop Case Study | ShipHawk

Clickstop implemented ShipHawk Audit for parcel shipments to automate carrier invoice audit and reconciliation, and the
solution immediately yielded significant benefits for the team. The company has recovered between $25,000 to $30,000 in
the first seven months.

The freight team had a manual process in place for identifying issues before implementing the solution, but you can’t fix what
you can’t see, explained Allen DeHeck, Freight Director at Clickstop, Inc. “One of the biggest pieces is no proof of delivery.
Unless our customer calls in to tell us that they didn’t get it delivered, we’re not able to go back and process that dispute and
request a credit on those.”

Perhaps more importantly, ShipHawk Audit has reduced reliance on manual processes and returned valuable time to
Clickstop’s freight team. “There’s a lot less time that is dedicated to audit activities on a daily and weekly basis,” shared
DeHeck. “Now I have the confidence that if I don’t catch it, there is another set of eyes on it to make sure that we aren’t
paying for something that we shouldn’t be.”

With ShipHawk Audit in place, second-guessing parcel charges is a thing of the past. The team has greater visibility into its
operations and more time to focus on what really matters – getting great products into the hands of customers quickly
and cost-effectively.